File a complaint – Utility

If you have a complaint about a utility service, you may contact the Public Utilities Commission of Ohio (PUCO). You can reach the PUCO at 1-800-686-7826 or at https://puco.ohio.gov.

File a complaint – Other

Here are some other resources that may be helpful:

Consumer, banking and business complaints

• Consumer Hotline – Ohio Attorney General: 1-800-282-0515 or www.ohioattorneygeneral.gov
• Banking complaints: Office of the Comptroller of the Currency (OCC) 1-800-613-6743 or www.occ.treas.gov or www.HelpWithMyBank.gov
• Business complaints: Better Business Bureau (BBB) 1-703-276-0100 or www.bbb.org

Spam and robocalls complaints

• Do Not Call Registry and violations: Federal Trade Commission (FTC) 1-888-382-1222 or www.ftc.gov
• Report unwanted calls, scams, and fraud: Ohio Attorney General 1-800-282-0515 or at www.ohioattorneygeneral.gov, Federal Communications Commission (FCC) 1-888-225-5322 or at www.fcc.gov, and Federal Trade Commission (FTC)1-888-382-1222 or at www.ftc.gov

Cable, Internet, wireless and cellular complaints

• Cable TV Consumer Hotline: Ohio Department of Commerce 1-877-207-2225 or www.com.ohio.gov
• Internet, cable, or satellite complaints: Ohio Deptartment of Commerce 1-614-466-3636 or www.com.ohio.gov, or Federal Communications Commission (FCC) 1-888-225-5322 or www.fcc.gov
• Wireless and cellular complaints: Federal Communications Commission (FCC) 1-888-225-5322 or www.fcc.gov

Municipal (city, township, county) and co-op utility complaints

• Municipal utility complaints: Contact your local city, mayor, city council, township trustees, or county commissioners
• Co-op utility complaints: Contact your co-op utility or its Board members
• Call Before You Dig: Dial 811 or www.call811.com

Contact your elected officials

• Find your State Representative: 1-800-282-0253 or http://www.ohiohouse.gov
• Find your State Senator: 1-800-282-0253 or http://www.ohiosenate.gov 
• Ohio Governor's Office: (614) 466-3555 or https://governor.ohio.gov/wps/portal/gov/governor/contact

​​How to contact us

You can contact us online, by phone, or by mail.

• Online: Fill out and submit our Ask OCC a Utility-Related Question form below
• Email: Email us at occ@occ.ohio.gov
• Phone: Call us toll free in Ohio at 1-877-742-5622 or 1-614-466-9467 locally
• Mail: Send your correspondence to:
   
  • Office of the Ohio Consumers' Counsel
    65 East State Street, Suite 700
    Columbus, Ohio 43215