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Telephone Service Options Available to Consumers

Telephone Service Options Available to Consumers

Consumers have relied on landline telephone service for more than a century. For many years, basic landline phone service was a consumers’ only method of telecommunication. Technology has created more communication options now and the term landline is no longer synonymous with basic telephone service. Since only basic local exchange service is regulated in Ohio, consumers need to understand the differences between telephone options. The Office of the Ohio Consumers’ Counsel (OCC) has developed this page to help explain your options for phone service.

Your service options

Basic Local Exchange Service

Basic local exchange service, sometimes referred to as BLES, is the simplest landline phone service available to consumers. With BLES, customers can make local calls, but additional services like long-distance, Caller ID, voicemail, or other services are extra and may exclude consumers from protections. Ohio law provides consumer protections for BLES customers only, as well as disconnection and reconnection rights. OCC’s Your Guide to Telephone Disconnection and Reconnection provides more information. 

Many telephone companies can now increase rates for basic service at any time. Yearly price increase caps are no longer in effect. Income eligible consumers may be able to obtain a discount on basic service through the Lifeline program. OCC’s Telephone Lifeline Programs in Ohio provides more information.

Bundled services

Some phone companies offer bundled services, which include a combination of phone, internet, and TV services. This can be a good way to save money, but be sure to read the fine print to make sure you understand all the fees and charges. Customers with bundled services are not protected by Ohio’s BLES laws. Instead, they are regulated by the Federal Communications Commission (FCC) at www.fcc.gov.

Voice over Internet Protocol (VoIP)

Often confused with landlines, Voice over Internet Protocol (VoIP or digital phone service) calls are placed over an internet connection. Special equipment is needed to make and receive calls using VoIP technology with your landline telephone. The equipment can be supplied by your provider, but it may come with charges, including for setup. You should be able to keep your phone number if you switch to a VoIP service.

Unlike traditional landlines, VoIP may not work during a power outage. Problems with your Internet connection, or VoIP equipment may also affect your ability to make and receive calls. In addition, security systems or medical alert systems may still require a traditional landline to operate.

Ask VoIP providers about their policies on service quality, back-up power availability, and customer service issues. Remember, VoIP is not subject to the same rules and regulations as BLES phone providers and is instead regulated by the Federal Communications Commission (FCC) at www.fcc.gov.

Wireless phone service

Wireless or cellular phone service allows residential consumers to stay connected almost whenever and wherever they want. Wireless service providers usually offer a variety of calling, texting, and data plans.

Some parts of Ohio lack wireless coverage. Check the wireless providers’ coverage maps when choosing a provider. Also, be aware that some home security systems and medical monitors often require a landline for communication.

Before choosing a wireless provider, it’s important to understand the different components of a wireless plan. Pay attention to monthly call minutes, number of text messages, and amount of internet data included in the plan. Wireless plans vary and you may pay overage charges if you are not careful. Be sure to compare all details.

Prepaid wireless phones are another available option. When choosing any provider—not just wireless—do your homework, especially the math behind the bill. Wireless customers do not have BLES protections and are instead regulated by the Federal Communications Commission (FCC) at www.fcc.gov.

How to choose a phone provider

When selecting a service provider, consider the following: 

  • Assessing needs: Frequency of calls, long-distance requirements, and necessary special features. 
  • Determining Budget: Target spending limits and overall cost expectations. 
  • The provider's reputation: Read reviews to see what other customers say about the company.
  • The provider's customer service: Make sure you can get help if you need it.

In many parts of Ohio, current telephone numbers can be retained, but verifying availability prior to selecting a new provider is essential. Additionally, confirming whether existing service must remain active until the transition is complete avoids service disruptions. 
 

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